Frequently Asked Questions


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What is MyCancerJourney?

MyCancerJourney is a private patient advocacy service supporting you and your loved ones through every stage of cancer, from diagnosis to treatment and beyond.

How does MyCancerJourney work?

You’ll be connected with a board-certified, cancer-specialized patient advocate — someone who’s not only skilled in the medical world but deeply understands what you’re going through. They’ll cut through the medical jargon, helping you understand your diagnosis and the options before you and connect you with the education, medical, emotional, social, financial, and practical resources you need.

Who is eligible for MyCancerJourney?

MyCancerJourney advocacy service is available to any adult (18 years or older) diagnosed with cancer.

How often do I have to talk to this advocate?

Your MyCancerJourney advocate will be as involved as you want them to be. Some members may have needs and questions that only require a few conversations, while others need long term support. Your advocate is available to you for as long as you need them.

What can MCJ do for me that I can not research and do for myself?

MyCancerJourney (MCJ) provides expert advocacy that goes beyond what most individuals can easily find on their own. Our advocates, with years of experience, streamline the process of researching cancer treatments, side effects, clinical trials, and second opinions, saving you time and ensuring no critical information is missed.

Additionally, our advocates have access to Capire360, a real-world data tool, they deliver personalized insights based on outcomes from people with similar characteristics, offering tailored, nuanced information not easily accessible through online searches. MCJ allows you to focus on your well-being while we handle the complexities.

Doesn’t my oncologist’s office already provide something like this?

We are private advocates. While most healthcare systems, insurance companies, and nonprofits offer nurse navigators, care coordinators and advocates, our private advocates are different in that their responsibility is solely to you, rather than an institution. This means our advocates provide whole person support to meet your personalized needs. They are not time constrained. They work alongside your care team. They can truly focus on you and dedicate the time needed to support your medical, emotional, financial, social and caregiver needs.

How much does MyCancerJourney cost?

Thanks to your Surest plan, MyCancerJourney is completely free to members.

How do I know I can trust the information MyCancerJourney provides?

All of our advocates are PACB-certified with specialties in cancer. Beyond this, each of our advocates is internally screened for expertise and clinical literacy, has extensive personal and professional experience with the oncology system, is trained on Capire360. They are overseen by our Chief Medical Officer, who specializes in oncological emergency medicine and supported by our clinical advisory board. All resources and information provided has been vetted for medical accuracy and reliability.

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Still Have Questions?

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Get in Touch

We're here to help. Reach out and a MyCancerJourney team member will be in touch within one business day.
Our business hours are Monday-Friday 8:00 AM - 5:00 PM CT.
Office
901 S. Mopac Expy.
Bldg. 1, Ste. 300
Austin, TX 78746
Email us
info@mycancerjourney.com
Call us
737 307 0001

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